We are thrilled to welcome you into the Commercial Bank family. We are committed to serve your community and help improve the lives of the people, families, and businesses that make this area great. We stand behind the Commercial Bank mission: to create positive experiences for every customer, every day. 

To ensure a smooth transition, there are a few things you should be aware of. You will still have friendly familiar faces waiting to serve you at your favorite branch, though you will gain access to 27 additional branches across the Southeast KY and East TN regions. 

Each debit card customer will be issued a new Commercial Bank Visa debit card by February 23rd. The card will include instructions to call and activate your card and set a new PIN. Your current debit card will no longer work as of February 24th. 

You may continue to use your same checks until it is time to reorder. 

If you are an Online Banking customer, beginning on February 24th, you will need to go to cbtn.com and log in using your current user ID as the Banking ID, and the last 4 digits of your social security number (or the TIN if a business) as the password. You will then be prompted to create a new password for future use. 

If you use Online Bill Pay, all of your payee information will transfer, but any payments or automatic transfers will need to be rescheduled. 

Mobile app users will need to visit the app store on your Apple or Android device and download theCommercial Bank Mobile app by the developer Commercial Bank(TN).

If you wish to use our telephone banking service, Dial-A-Bank, you will need to call 877-248-0355 and set up your account as a new user. 

For further information, please take some time to visit cbtn.com or one of our branches. You can call your local branch or reach Customer Support at (423)869-5151. We also encourage you to follow us on social media.