Who We Are
Commercial Bank is your neighborhood bank; and, we are a leading financial institution with the services, capabilities, and resources of regional and national banks.
What makes us different? We understand that every customer has unique opportunities, challenges, and financial concerns. We don't expect you to fit in the same box as the next person or business. We value you, uniquely and individually.
Commercial Bank is agile and unconstrained by corporate rules and processes allowing us to deliver products and services to meet your personal needs as individuals and for businesses.
Your financial stewardship is the key to having the life you want. We understand that, regardless of your circumstances, you dream for a better life for you and your children. You envision a life filled with financial security and freedom from the worry and hardships you have faced over the years.
As your trusted financial partner, we provide you with the experience, knowledge, and dedication to support your goals in financial security and freedom. We have the confidence that comes with being in the banking industry for over 40 years and sharing experiences with so many who have been where you are now.
Whether it's purchasing a home, saving for your child's future, or planning your next vacation, we are with you every step of the way to navigate life's big decisions. Life. Made Better.
What We Believe
"Everything we do should make our customers feel a sense of pride, security, and a confidence they have a trusted financial partner who can contribute to their success." — Adam Robertson
Our Vision for the Future
To be the best community bank and the best place to work in the markets we serve.
- We will be the customer's first choice over any competitor.
- We will achieve anticipated financial results.
- Customers will look to us as trusted financial partners.
- Customers will be loyal throughout the ebbs and flows of the market.
- Our co-workers will inherit a safe and productive workplace to pursue a career. We will maintain a culture of respect and dignity, where our co-workers can thrive, grow, and feel a sense of security for the future.
To create positive experiences for every customer, every day.
Our Core Values
Be Knowledgeable. Understand the products and services we offer as well as how they affect the customer.
Exceed Expectations. Make sure that we clearly understand the customer's expectations and take any measure that goes beyond that.
Be Responsive. React quickly in the way that is needed, appropriate, and right for a particular situation, anticipating customer needs.
Work as a Team. Share our experiences, successes, and failures. Work collaboratively among ourselves, our departments, branches, etc. to achieve our mission.
Be Reliable. Do what we say we are going to do when we say we will do it.
Be Positive. Make the best out of every situation.
Be Friendly. Smile. Greet our customers. Be approachable. Make people feel like we enjoy talking to them.
What We Do
At Commercial Bank, we see you. We don't see you as a column of numbers in a spreadsheet. You're much more to us than another deposit or withdrawal. We see you, for you. You are the community we serve. You are our teachers, our nurses, business owners, baseball coaches, dance instructors, moms, dads, sisters, and brothers.
We hear your unique stories, watch you focus on your dreams, strive to meet your needs, and partner in your aspirations. We rejoice with you over life's memorable events and stand with you to fight life's pitfalls.
Community banking is about location and so much more. It's about family. We reside in your community, we are a part of your community.
Our commitment to serve our neighbors extends beyond the walls of our branches. It is displayed each day in the opportunities we provide, the money we give back, and the time we commit — all to help improve the lives of the people, families, and businesses that make this area great.
Board of Directors
- Craig E. Robertson, Chairman of the Board
- Gary Burchett
- Jerry Carey
- Terry L. Lee
- Sam A. Mars III
- Alan C. Neely
- Dorothy Neely
- Adam Robertson
- Mike Robertson
- James J. Shoffner
- Martha Spurlock
- Julian West
- Edward M. Duncan (Emeritus)
- Terry L. Lee, Chief Executive Officer
- Adam Robertson, President
- Alan Gilbert, Executive Vice President, Senior Lending Officer, Mortgage & Consumer
- Michelle Huddleston, Executive Vice President, Chief Operations Officer and Compliance Officer
- Eddie Jones, Executive Vice President, Central Region Executive Officer
- Bernard Kwas, Executive Vice President, Western Region Executive Officer
- Dean LaRue, Executive Vice President, Southern Region Executive Officer
- Charles E. Lewis, Executive Vice President, Non-Traditional Banking
- Phil Metheny, Executive Vice President, Chief Risk Officer and Chief Financial Officer
- Billy Mayes, Executive Vice President, Human Resources
- Kenneth N. Raff II, Executive Vice President, Eastern Region Executive Officer
- Steve Rhodes, Executive Vice President, Northern Region Executive Officer
- Rick Sprinkle, Executive Vice President, Chief Credit Officer
- April Bailey, Executive Vice President, Chief Auditor